Purchasing

heidiskis is a division of Gemini Design Partners SA (hereafter mentioned as GDP). GDP acknowledges the difficulty in purchasing ski hardgoods, accessories and clothing online based upon a pictures and descriptions only. Therefore we have tried to make our website and all information herein as complete and accurate as possible. Should you have any questions or require additional information, you can contact us for friendly assistance via e-mail at: info@heidisksi.com

 

 

Duties, Taxes and shipping costs

All prices stated on the GDP website include the Swiss VAT but exclude any foreign (non Swiss) charges, taxes or import duties. Extra costs (if applicable) for these taxes and/or duties on goods and/or services purchased GDP.com are to be supported by the buyer .

All our goods are shipped worldwide, and do not support local shipping, customs, duties or taxes. Product shipped within Switzerland include Swiss VAT.

The goods shipped leave our premises within 5 working days after validation of your payment. In most cases  the timeframe is 2 to 3 working days. According to our experience the delay between the shipping of the goods and the arrival at the buyer’s place is indicatively:
-Switzerland: 3-4 working days
-Europe: 5 to 10 working days
-Other destinations: 10 to 20 working days

Delivery outside Switzerland is subject to the postal services and the possible delays due to customs clearance.

 

 

Payment and Refund Policy

In case of payment through credit card, the amount of the transaction is debited immediately after validation of the transaction.
GDP will not refund any money obtained through this website unless:

1- GDP is not able to supply a product.
2- Purchased goods are returned to GDP are in accordance with the Return Policy described below.

GDP is not responsible for any refunds of duties or taxes in the event of a returned product. Under normal circumstances duties and taxes are not refunded in case of product return. We urge you to check with the appropriate authority in order to secure your rights.

 

 

Return Policy

Goods may be returned in case they are defective and/or there is a difference in size. Return requests must be sent via e-mail to info@heidiskis.com within 3 days of having received the goods. A Return Authorization Form will be sent to you if your request to return the merchandise is been accepted. Further details (return address, etc.) will be supplied to you via e-mail together with the Return Authorization. Goods may only be returned with a Return Authorization Form.

 

 

Trade Marks
The link Trademark is a registered trademark of Gemini Design Partners, SA ALL RIGHTS RESERVED.
All trademarks, service marks and trade names of Heidiskis used herein (including but not limited to: the word mark "Heidiskis", "the heidiskis logo", "the link") are trademarks or registered trademarks of heidiskis unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Heidiskis trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this website, without prior written consent. The use of Heidiskis trademarks on any other website or network computer environment is not allowed. You may not use the Heidiskis trademarks as a "hot" link on or to any other website without Heidiskis prior written consent. 

 

Data Protection
Heidiskis / GDP SA makes sure that no information relating to its employees, clients, suppliers, partners and its website users is shared outside the corporate group.

 

Personal data
Heidiskis policy is to respect and protect the privacy of our users. Heidiskis / GDP SA will never willfully disclose individually identifiable information about its customers to any third party without first receiving that customer's permission. This policy statement tells you how we collect information from you and how we use it. Using the Internet should be a fun and non-threatening experience and we want to help make it so.
In the cases where Heidiskis asks you for personal information.

 

Use of collected information

When you visit our web site, the only information requested, processed and used is that which we need to be able to purchase product and fulfill orders. No credit card information is kept on record and after you have left our web site, data information (IP address, sites visited, links used, language setting, information on the browser used, web site visited before and afterwards, date, time and duration of your visit on our web site) is only used to further develop our web site accordingly and to adapt it to your needs. Your information is evaluated only in terms of statistics. The data is not evaluated with regard to you as an individual.

 

Cookies
To enhance your experience with our site, some of our WebPages may use "cookies".
Cookies are small files which many websites transfer to your hard disk. They can inform the website what pages you visit and your preferences, which enable websites to provide you with more personalized service. You can set your browser to refuse cookies, or to warn you before accepting them. Here is how to set your cookies preferences :

If you are using Internet Explorer 5 and 6 (Microsoft), in the view menu, select "Options", click on the "Advanced tab", scroll down to a yellow triangle icon with an exclamation point labeled "cookies". Click on the button that says "warn before accepting "cookies". Only on Internet Explorer 4, you can select "always refuse cookies". If you are using Navigator Gold 3 (Netscape), in the option menu, select "preferences", click on Advanced and 4 options concerning cookies will appear on the bottom right. You can also set your browser to erase cookies at any time. See the procedure on your computer notice. 

 

User name and Password
Upon registration with us, you will select a user name and password. They are personal to you and are not transferable.
You are responsible for all information posted on the website by anyone using your user name and password. Any breach of security of a user name or password should be notified to us immediately. Be aware to log out once you end your session. Heidiskis assumes no responsibility for loss or damage.

UPDATE OF GENERAL TERMS AND CONDITIONS
We reserve the right, at our discretion, to make changes to this policy at any time. You agree to be bound by any such modification or update. Please check this page periodically for changes.